Jobs and Careers in Customer Service from MyFoodRecruiter http://www.myfoodrecruiter.com The Food and Beverage Industry's leading jobs site and employment resource <![CDATA[ Customer Service Analyst - CPFR in Mississauga, ON]]> Description:  Conagra Brands has the most energized, highest-impact culture in food. Our people persistently challenge and disrupt marketplace/business conventions and we are respected for our great brands, great food, great margins and consistent results. Conagra Brands, be part of building something BIG.Position Summary: The objective of a CPFR Analyst is to develop, analyze, and recommend forecasts at both the store and distribution center level.  The role of this position is to partner with the Customers Replenishment Managers to implement strategies, maintain service levels, and support promotional activity.  This position will also collaborate internally with supply chain, customer service, and logistics to maintain best in class service to the customer.Position Responsibilities:This position requires independent decision-making that impacts revenue for customer and for ConAgra Foods.Reviews forecast accuracy exception reports and make recommendations for forecast changes to Customer replenishment team and ConAgra Supply Chain Team.Identify daily store out of stocks and root cause.  Recommend business process changes to improve future in-stock. (Late truck, demand variability, incorrect forecast, miss-shipments)Perform gap analysis before/after forecast changes and communicate issues to Replenishment Managers.Manage ordering system to maximize opportunities and growth for ConAgra products while minimizing errors (i.e. item set up, item forecast)Make recommendations on adjustments to Economic Order Quantities (pallet vs. multi-layer vs. layers)Maintain service levels including fill rate, OTD compliance, in-stock, inventory levels (WOS), to maximize inventory effectiveness.Make recommendations to facilitate forecast expectations, event plans, promotions, and projected lifts in sales trends.Monitor orders through customer supply chain and Replenishment planners/Business Analysts to avoid over/under inventory situations.Recognize and avoid potential issues by using strong analytical skills and customer specific knowledge and recommend ideas to improve service levels.Forecast changes in order patterns and timing brought on by change in distribution, planogram changes, seasonality, and promotions to coordinate with supply chain and the customerMeet (at least) quarterly with customer replenishment planners/business analysts to discuss forecast and promotional plans and discuss opportunities for improvement.Qualifications/ Education/Experience/Skills:2 year Logistics experience through Customer Service or Supply Chain required.Strong quantitative and analytical skills with demonstrated proactive problem-solving skills.Understanding of logistics and inventory management concepts.Ability to analyze information and provide a business case that is actionable.Technical skills that allow for ease in learning new systems.Capability to troubleshoot and resolve data quality issues.Self-motivated and able to work with little direction.Extreme attention to detail and strong organizational skills.Ability to manage many details and tasks with a high level of accuracy. Ability to manage dual roles of Customer advocate and Company employee. Strong written and verbal communication skills to work with customer, sales and supply chain.Proficient in Microsoft Office skills, including Word, Excel, and Power Point required.Experience in Retail Link a plus.College degree preferred.Must be able to travel to U.S.SF:LIConagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or any other protected factor. ConAgra Foods is committed to working with and providing accommodation to individuals with disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail Canada.Recruitment@conagrafoods.com. We will make a determination on your request for accommodation on a case-by-case basis.Ã? titre d'employeur souscrivant au principe de l'égalité d'accès à l'emploi, Conagra Brands considère les postulants qualifiés pour les offres d'emplois sans égard à la race, la couleur, les croyances religieuses, l'origine, le sexe, l'orientation sexuelle, l'identité de genre, la langue parlée, l'âge, le handicap ou tout autre facteur discriminatoire. Conagra Brands s'engage à travailler et offrir des accommodements aux individus ayant des handicaps. Si vous avez besoin d'assistance ou si vous avez des besoins spécifiques pour votre emploi, vous pouvez transmettre votre demande par courriel à Canada.Recruitment@conagrafoods.com. Nous prendrons en considération votre demande d'accommodement au cas-par-cas.

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<![CDATA[ Director of Call Center Support Services in , FL]]> Description:  Overview of the Director Customer Care Support Services This Director role oversees the Workforce Management, Training, Quality, analytics, reporting, and technical teams to drive effective, accurate performance, and operational efficiency within the Contact Center. As the leader of CC Support Services, this role will be providing strategic and tactical direction for these teams to support Customer Service, Key Accounts, Acquisitions, TeleSales and other business areas supported by the Customer Care Center. The Director of CC Support Services will direct, plan, organize, and coordinate Workforce Management, Training, Quality and reporting areas for the Customer Care group to meet or exceed service level performance, improve associate productivity, and to reduce operating costs. This role is responsible for providing the thought leadership for the processes, and associated tools necessary to drive improvements and to position the organization for future demand in the handling of multi-channel customer interactions (inbound/outbound calls, email, task, chat, and social media). Responsibilities WFM * Forecasts and accurately schedules headcount requirements to meet service level objectives, and not to exceed abandonment rates for all work types and customer interaction channels. * Coordinates with operational business partners to inform schedules, forecasts, and area of risk. * Oversees workforce management strategies including projects, processes, procedures, systems, scorecards, and performance metrics related to the Customer Care Center. * Monitors service level agreements, monthly forecasts, and productivity with third party vendor(s). * Works with cross-functional customer care teams and upstream business partners to gather requirements and identify headcount implications. * Coordinates with Talent Acquisition to ensure required headcount is in the hiring pipeline to meet demand. * Coordinates with Finance partners to align to budget and provide requirements to build accurate resource budgets. Training * Coordinates training with business partners to ensure skilled resources are available to meet the demands of the operations. * Coordinates requirements with the training team to ensure improvements are effectively integrated into new-hire and refresher training methods. * Leads the Training team to ensure metrics and quality standards are included in training programs. * Responsible for coordinating staff development (new hire, refresher, and new functionality training). * Develops strategic training improvement plan. Quality * Leads the Quality functions to accurately identify gaps, measure, and improve performance to increase first call resolution. * Coordinates with Customer Care operations teams to identify process improvements based on Quality results. * Completes audits to calibrate metrics with internal and external partners. * Develops strategic quality improvement plan. Reporting * Track, report, and maintain key performance indicators and identify opportunities to drive continuous improvement. * Lead team to design and conduct ad-hoc analysis and develop advanced statistical models to identify root causes related to customer experience, productivity, and efficiency. * Evaluate business impacts and identify optimization opportunities. Technology * Leverages technology to continually optimize the processes and to reduce operating costs. * Utilize the technology investment to improve resource management, training, and QA best practices within the Customer Care center. * Coordinate technology enhancements, timing, schedules with operational business partners to improve efficiencies. OTHER FUNCTIONS * Establishes strategic goals and targets and ensures objectives are implemented and completed within established timelines in the areas of responsibility. * Evaluates current efficiency and success of current processes and procedures to recommend improvement strategies where needed. * Stays abreast of industry leading best practices and implements practices as needed. * Leads Business Process Improvement activities that focus on delivering an improved customer experience. * Builds a strong team of highly knowledgeable, motivated and dedicated individuals through staff development and sound hiring practices. * Manages team performance both through the performance management process and by providing regular coaching and feedback. * Partner with operations teams, Field Leadership and upstream business areas (Marketing) to ensure alignment on goals, key business initiatives. * Provide effective leadership to all team members ensuring appropriate training, tools, coaching and guidance to be successful in their job responsibilities. * Guide team members' preparation for roles of increasing responsibility to ensure a strong team of future leaders for the WFM, Training, QA, and Technology groups. * Ensures direct reports are trained adequately on new technologies and functions of their job responsibilities. * Hires, coaches, motivates, and retains staff. * Performs other functions as assigned by management. Requirements * Minimum Required: Bachelor's degree in a related field * A minimum of 8-10 years' experience in a Customer Care Center environment. * 5 years of experience managing or supporting call center operations. * Experience managing cross functional efforts involving quality, training, and technology. * Experience with Six Sigma, Lean, or other Continuous Improvement methodologies. * Must have fundamental working knowledge of ACD, IVR, WFM, and call Monitoring technologies. CORE COMPETENCIES -- The core competencies reflect the knowledge, skills and abilities required for incumbents to be successful in their areas of responsibility. The scope of each competency may not be fully inclusive and may vary based on the overall job responsibilities. * Vision/Values -- Supports values and daily actions and decision, communicates vision and values to others, generates enthusiasm, incorporates vision when planning. * Team Leadership -- Anticipates and resolves conflicts, turns team diversity into an advantage, uses unique team talents, defines processes and goals, works for consensus. * Budget/Cost control -- Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets, tracks and adjusts budgets, contributes to budget planning. * Managing conflict -- Listens well, diffuses conflict before it starts; finds causes of and solutions to problems, handles difficult people. * Hiring -- Defines position requirements and necessary skills, recruits large applicant pool, prepares for and conducts good interviews, values both experience and potential, selects appropriate candidates, builds teams with complementary skills, promotes diversity. * Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. * Customer focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers. * Creativity/Innovation - Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively. * Decision making/ Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions. * Manages Performance - Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful; provides guidance and assistance to improve performance. * Quality Management - Prioritizes areas for quality and/or environmental improvement in light of the strategy, wider business objectives, results from internal and external audits, and advice from colleagues. Initiates the application of appropriate quality management techniques in these areas. Initiates improvements to processes by changing approaches and working practices, typically using recognized models. * Negotiates - Identifies appropriate strategies, desired outcomes, organizational priorities, and appropriate concessions. Asks questions to uncover points of agreement and disagreement. Discusses/considers alternatives, persuades others toward a specific course of action, and bargains for win-win solutions. * Manages Change - Promotes an atmosphere that sustains ongoing change efforts; leads and supports others during change; anticipates and prepares for change; establishes goals or objectives of change management process. Who We Are DS Services is a national direct-to-consumer provider of bottled water, office coffee and water filtration services. DS Services offers a comprehensive portfolio of beverage products, equipment and supplies to approximately 1.5 million customers through its network of over 210 sales and distribution facilities and daily operation of over 2,100 routes. With one of the broadest distribution networks in the country, DS Services can provide service to approximately 90 percent of U.S. households and efficiently services homes and national, regional and local offices. DS Services is dedicated to achieving its mission of becoming America's favorite water, coffee and tea service provider where consumers live, work and play. Please visit our website www.water.com for more information about DS Services. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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<![CDATA[ Engineering Technical Support in Solon, OH]]> Description:  POSITION SUMMARY – Understands, operates, and maintains machine shop equipment. Support Engineer is responsible for making new parts or repairing damaged or worn parts for food processing machinery.     KEY AREAS OF RESPONSIBILITY - Design and fabricate safety guarding and machine parts to precise tolerances - Read and build tolerances from blueprints. Draw sketches that can be converted to blueprints - Weld ferrous and non-ferrous metals using various techniques such as Mig, Tig, and Arc Welders. - Disassemble/Reassemble machinery - Assist other departments on collaborative projects

Requirements:  SKILLS/QUALIFICATIONS - Must pass NOCTI testing - Cybex Level 2 - Previous maintenance experience in manufacturing environment preferred. - Must observe good manufacturing practices (GMPs) - Must follow safety rules and procedures. - Must be able to work at least 40 hours per week on an assigned shift with some daily and weekend overtime. Must be available to work Holidays when needed. - Must be a team player that demonstrates good decision making skills - Proficient in Microsoft Office - Understanding of engineering design - Knowledge in AutoCAD preferred - 10+ experience in hands-on machine shop environment]]>
<![CDATA[ Customer Service Rep/Fulfillment in Warren, MI]]> Description:  SummaryThe primary responsibility is to work with the Customer Service Representative of POS in the fulfillment and coordination of point of sale (POS) material. Responsibilities * Pack POS orders * Maintain POS physical inventory * Coordinate shipments on all order * Month-end inventory count * Receive and stock POS items * Filing * Other duties as assigned by supervisor Qualification * High School Diploma required * Lifting is required, up to 50lbs * 1- 2 years of prior customer service experience preferred * Previous experience with inventory and shipping is preferred * Previous warehouse experience is preferred * Team player, with the ability to work independently * Detail-oriented and excellent follow-up skills * Communication skills must be exemplary Sundance Beverage Company provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, genetics, gender identity, disabled veterans, or sexual orientation. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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<![CDATA[ Procurement and Customer Service Supervisor in , SC]]> Description:  We are seeking a driven individual with a passion for the snack foods industry. One of our clients is looking to add a strong Procurement and Customer Service Supervisor to their team. Responsibilities include: 1) Analyze inventory levels and product demands 2) Determine inventory reorder levels 3) Ensure product availability and minimize inventory costs 4) Plan and coordinate delivery time of purchases 5) Access requests for goods and services 6) Implement inventory management systems 7) Adhere to internal programs and identify and maintain lists of vendors 8) Access inventory management programs 9) Update inventory materials and conduct inventory reconciliations 10) Prepare specifications, solicitations and requests for new raw materials 11) Negotiate with vendors for the best price over contracted services and purchases 12) Coordinate with selected vendors on supply and delivery of purchased items 13) Oversee general customers and client issues

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the snack foods industry is strongly preferred 4) Preference will be given to candidates with recent experience in procurement and customer service supervision If you are qualified and aspire to work for an excellent, established company whose employees believe in teamwork and make great contributions to the industry, then this could be a golden opportunity for you. Please apply ASAP!]]>
<![CDATA[ Technical Support Systems Specialist (Factory) in Danville, VA]]> Description:  Nestlé Prepared Foods produces many of the best-known food brands in America. With a focus on delicious, convenient and nutritious meals, sandwiches and snacks, Nestlé Prepared Foods teams make America's most popular frozen food brands, including STOUFFER'S®, LEAN CUISINE®, HOT POCKETS® and LEAN POCKETS® brand sandwiches and BUITONI® refrigerated pastas and sauces. • The frozen prepared meals category is one of the largest in grocery and has surpassed the $8-billion mark. With great-tasting, high-quality meals for every occasion, STOUFFER'S® Single Serve Entrees are the #1 brand in regular dinner/entrees, while LEAN CUISINE® remains the #1 brand in nutritional dinner/entrees. The STOUFFER'S® brand also is the #1 brand within the multi-serve segment of dinner entrees. Visit Stouffers.com. • HOT POCKETS® and LEAN POCKETS® brand sandwiches, which were acquired by Nestlé in 2002, have anticipated America's eating trends and answered consumer needs with innovation and quality for 30 years. New and improved HOT POCKETS® brand sandwiches feature premium cuts of meat like Hickory Ham, 100% Angus beef and Signature Pepperoni, buttery seasoned crusts baked fresh daily and real cheese in every bite. Visit HotPockets.com and LeanPockets.com. • BUITONI® is the market share leader in the refrigerated pastas and sauces category. Every BUITONI® refrigerated pasta and sauce is made only with the finest, high-quality ingredients, and dated for freshness. In 2006, Nestlé acquired Joseph's Gourmet Pasta & Sauces Company, a leading maker of premium filled frozen pasta and sauces for the restaurant industry. BUITONI® has partnered with Joseph's to offer consumers a line of super-premium, all-natural frozen meals. Visit Buitoni.com. POSITION SUMMARY: The Factory Systems Specialist is the subject matter expert and single point of contact for the overall IT function, including all IT infrastructure (workstations, servers, printers, networks, phones, mobile devices, etc.) and software used on site at the location. Although routine and general infrastructure support is be provided by GLOBE IS/IT through the Nestlé Service Desk, the Factory Systems Specialist maintains overall responsibility for the successful operations at the assigned location and coordinates with GLOBE IS/IT on issues that fall outside the normal process and for escalations through the Service Desk. In addition, site-specific systems that have no external escalation point are the sole responsibility of the Factory ITC. The incumbent also provides technical project management for new technology implementations, coordinating between the factory teams and the LGO or GLOBE IS/IT as required, and acts as the on-site expert for top-down market and GLOBE initiatives.   PRIMARY RESPONSIBILITIES: SUPPORT & MAINTENANCE: - Ensure all business-critical production floor and warehouse systems are efficiently maintained and operating successfully to meet the demands of the business. - Provide support for all IT hardware and software within the facility. - Manage support escalations with GLOBE IS/IT via the Nestlé Service Desk and act as liaison between factory staff and GLOBE IS/IT. - Perform PC workstation deployment, upgrades, re-imaging, and break/fix support. - Manage and maintain facility PBX/Voicemail system. - Provide mobile device support and coordinate vendor support as needed. - Provide audio/video and video conferencing system support. - Responsible for backup tape rotation/storage, and review of system backup logs. - Maintain equipment inventories, including a quarterly physical inventory of all IT equipment. - Monitor Factory Automation Systems to ensure maintenance is performance for maximum uptime. - Ensure compliance with all Nestlé IT, Engineering and Manufacturing policies. - Assist in budgeting capital for PC workstations, printers, and other IT equipment. - Assist in budgeting operating expenses related to potenti

Requirements:  REQUIREMENTS AND MINIMUM EDUCATION LEVEL: - Bachelor's degree in Computer Science, MIS, Engineering, or related discipline, or equivalent work experience. - Certified Network Engineer (CNE), Certified Network Administrator (CNA), Microsoft Certified Systems Engineer (MCSE), or A+ credentials preferred. EXPERIENCE: - 4+ years of experience as a system administrator in Windows operating systems, Active Directory, MS Office, and MS Exchange/Outlook and a strong background in troubleshooting and supporting workstation issues. - 2+ years of experience troubleshooting and supporting PC laptop and desktop hardware. - 2+ years of hands on network administration experience, preferably with Cisco-based infrastructure. - 2+ years of experience working with Microsoft SQL Server. - Experience supporting MS Access databases. - Experience working with industrial engineering or manufacturing environment. - Experience with project management in a large-scale environment. - Experience with budget planning. SKILLS: - Strong working knowledge of PC hardware, Windows OS, Windows applications, & networking. - Mechanical/technical aptitude, excellent technical troubleshooting and problem solving skills. - Customer service orientation with strong interpersonal skills, able to manage customer expectations. - Demonstrates initiative and sets high personal standards of performance; maintains a consistent, high level of productivity. Highly organized and detail oriented with excellent time management. - Excellent communication skills, including written communication, ability to develop technical documentation. Ability to interact with individuals at all levels of the organization. - Experience creating IT training materials and delivering training to all levels of personnel with varying technical aptitude. - Dependable and predictable (on time, ready to work). - Ability to drive results by coordinating efforts between varied teams who have different management and reporting structures, and possibly widely varying priorities.]]>
<![CDATA[ Relyant Customer Service Representative in New Orleans, LA]]> Description:   Overview of the Relyant Technical Service Representative Position This position is responsible for providing support for Relyant Service Technicians. Responsibilities * Responsible for management of third-party work orders for coffee, filtration and bottled water to coordinate installations, service, and deliveries * Determine any equipment issues through basic troubleshooting questions to help the tech understand the service need in preparation of the service call * Scheduling of appointments, assignment of work orders, and routing to frontline operators * Be a conduit to assist our third party operations teammates to resolve service issues and coordination of events * Monitor Relyant inbox and phone for email and text alerts coming back from the technicians while in the field * Responsible for updating third party work order portal with status information throughout the day * Manage and report out a service manifest to Relyant top customers daily providing status updates for all services requested * Senior contact for the set up and initial conversations with new third party vendors * Occasional billing required for services rendered Requirements * High School Diploma or GED required. * Two plus (2+) years of experience in an administrative role. * Excellent written and verbal communication skills. * Proficient with Microsoft Office Suite. * Experience in utilizing all office equipment. * Ability to pass Company pre-employment background check and drug screening Who We Are DS Services is a national direct-to-consumer provider of bottled water, office coffee and water filtration services. DS Services offers a comprehensive portfolio of beverage products, equipment and supplies to approximately 1.5 million customers through its network of over 210 sales and distribution facilities and Services can provide service to approximately 90 percent of U.S. households and efficiently services homes and national, regional and local offices. DS Services is dedicated to achieving its mission of becoming America's favorite water, coffee and tea service provider where consumers live, work and play. Please visit our website www.water.com for more information about DS Services.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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<![CDATA[ Receptionist / Office Administrator in Somerset, NJ]]> Description:  Company Profile We seek an experienced Receptionist / Office Administrator for our functional food ingredients company, Advanced Food Systems, Inc., located in Somerset, NJ. Since 1982, we have been successfully designing and manufacturing dry-blend and liquid products and product systems for a wide range of retail, food-service, and food processing companies.  We have been solving technical and aesthetics challenges related to the texture and flavor across almost all types of food products.  Our product systems also help drive new product development and process improvements for our customers. The company offers competitive salaries with full benefits, along with profit-sharing and a bonus program. Position Summary This position supports various departments and requires excellent telephone and multi-tasking skills. As receptionist, this position is responsible for the following day to day tasks:  Answer and direct all incoming call Check voice mail for messages and return calls Call for Freight pickups daily Give Truck drivers directions Keep updated contact list in Outlook Ensure that visitor sign-in book is maintained per GMP Standards Make travel arrangements Greet and offer beverages to all guests while directing them to the conference room Set up for conference room for guests for various meetings Sort all incoming postal mail and deliver Handle all incoming and outgoing faxes as requested, including sales confirmations Send e-mails when requested. Enter Certificate of Authenticity (COA) into database daily, then generate report to fax or email to customers Take care of Printer and Fax Machines As Office Administrator, this position is responsible for the following tasks as assigned: Create Certificate of Analysis (COA) and email to customers Data entry to access database and create simple reports as needed Verify and check data on Bill of Lading (BOL) against the data in the database Print daily Production Labels and create New Labels following written procedures Update Label Log with new labels and update Label Log after each annual label review. Help with any correspondence for Maintenance, Plant, Lab, and Main office File technical documents per document control procedure File and send Non-Disclosure Agreements to customers, and create an approved list Update Kosher certification Upkeep the Lobby and Conference room Place job postings as required in various media (My Food Recruiter, Careers in Food), and follow up, and schedule interviews as directed Set up apportionment for Forklift Training for Production Maintain inventory – office supplies AFS is a Level 3 SQF Certified Food Manufacturing Company. This position also works with SQF Practitioners and other departments to support and satisfy system requirements.

Requirements:  Requirements Associate degree. Good communications, phone and people skills. Able to multi-task and adapt to changes. Detail oriented with excellent organization skills. Proficient with Microsoft Excel, Word, and Access. Outstanding ability to be a team player.  ]]>
<![CDATA[ Customer Service Manager in Los Angeles, CA]]> Description:  GT'S Living Foods is expanding! We are seeking a Customer Service Manager to join our team to aid with our rapid growth and in anticipation of our new facility opening in Vernon, CA. Job Summary The Customer Service Manager is responsible for achievement of accurate and efficient order processing while maintaining the accuracy of the order management data. Responsibilities include management of departmental staff in addition to order fulfilment oversight, customer communication and reporting. The Customer Service Manager is also responsible for managing the various other order related activities in the department. Manage the Order Entry Department and provide support, backup and training as needed Ensure adequate staff cross training for critical order processes Document Order Entry processes and changes to those respective processes as required. Provide status reports of order activity; provide weekly product availability reports to Management and Sales staff Confirming prices and customer contracts are up to date Assists with internal document flow: onboarding customers, ensuring all documentation is collected and managed accordingly Responsible for deduction management, budgeting and forecasting Investigates overdue and damaged shipments or shortages in shipments for common carrier Consistently follows up with departments on time sensitive information and documentation

Requirements:   5+ years’ experience in Customer Service, Sales Administration and/or related field 2+ years’ experience at a supervisor/manager level Demonstrates strong familiarity with Microsoft Office Suite; expert level Excel skills are a must Prior ERP experience beneficial Must be able to multi-task in fast-paced sometimes pressured situations Able to set and meet multiple and simultaneous deadlines. Strong organizational skills with the ability to prioritize Strong interpersonal skills and able to be an effective team player Communicates clearly and effectively ]]>
<![CDATA[ Customer Service Representative in New York, NY]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in San Francisco, CA]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Los Angeles, CA]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Boston, MA]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Chicago, IL]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Atlanta, GA]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Seattle, WA]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Philadelphia, PA]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Newark, NJ]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Dallas, TX]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Orlando, FL]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Raleigh, NC]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Toronto, ON]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in San Diego, CA]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Nashville, TN]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Charlotte, NC]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Miami, FL]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Pittsburgh, PA]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Minneapolis, MN]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Baltimore, MD]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Cleveland, OH]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Denver, CO]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Representative in Detroit, MI]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Sales and Customer Service Manager in , WI]]> Description:  Our client, a leading wholesale/distribution company, is looking for a Sales and Customer Service Manager with solid sales and customer service experience. Specifically, we are seeking an individual who is able to handle the following responsibilities: 1) Leverage existing relationships 2) Drive incremental profitable revenue 3) Assess and pursue opportunities for the development of new business 4) Assist the Sales Team with sales updates 5) Support in set-up of conventions and trade shows 6) Update presentations and marketing materials 7) Attend government conferences and tradeshows 8) Oversee daily invoice review and filing 9) Coordinate with customers regarding product specifications, requests and update pricing 10) Communicate sales updates and participate in strategic sales planning process 11) Interact with customers regarding product and packaging changes 12) Conduct quarter and annual business reviews with key customers 13) Evaluate performance versus plan for various products 14) Oversee the effectiveness of promotions and programs 15) Check all orders, invoices and bill back processes 16) Convey sales reporting numbers to the Executive Team 17) Review new item set-up process and send out price request forms 18) Provide ongoing education to brokers, distributors and retailers regarding the company 19) Interact with the Replenishment Team and keep up with the replenishment report 20) Maintain monthly scoreboard reports 21) Establish partnership with suppliers on new category profiles 22) Manage client accounts and customer services 23) Observe safety and security procedures 24) Perform all other duties as assigned

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the wholesale/distribution industry is strongly preferred 4) Preference will be given to candidates with recent experience in sales and customer service management This position is critical to the team and requires a talent who is both driven and highly skilled. We are looking for real go-getters here, so if you are both qualified and ready to make an impact, please apply ASAP!]]>
<![CDATA[ Call Center Manager in , CA]]> Description:  Our client, a leading beverage company, is currently seeking an accomplished Call Center Manager to join the team. Here is an overview of the role: 1) Determine call center operational strategies 2) Develop call center systems by developing customer interaction 3) Maintain and improve call center operations by monitoring system performance 4) Accomplish call center staffing objectives by recruiting, training, assigning and coaching 5) Meet call center financial objectives by estimating requirements, preparing an annual budget and scheduling expenditures 6) Prepare call center performance reports by collecting, analyzing and summarizing data and trends 7) Identify and resolve problems and prepare and complete action plans 8) Maintain professional and technical knowledge by tracking emerging trends in call center operations management 9) Accomplish organizational goals by accepting ownership for accomplishing new and different requests 10) Enforce company policies and procedures

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the beverage industry is strongly preferred 4) Preference will be given to candidates with recent experience in call center management This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service and Logistics Representative in , ON]]> Description:  Our client, a leading seafood company, is currently seeking an accomplished Customer Service and Logistics Representative to join the team. Here is an overview of the role: 1) Monitor and process inbound customer POs to ensure orders are delivered in accordance with customer and company standards 2) Manage and resolve all internal and external blocks on orders 3) Conduct billing and invoicing as required 4) Resolve customer enquiries as required 5) Oversee communication shortages and re-supply dates to customers 6) Liaise with warehouses as appropriate 7) Coordinate and book carrier appointments 8) Manage pickup and delivery appointments via vendor portals as required 9) Assist with deduction investigations 10) Manage file and track claims with carriers as required 11) Provide PODs to both internal and external customers as required

Requirements:  1) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 2) Recent experience in the seafood industry is strongly preferred 3) Preference will be given to candidates with recent experience in customer service and logistics This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Manager in , MA]]> Description:  Our client, a leading baked goods company, is currently seeking an accomplished Customer Service Manager to join the team. Here is an overview of the role:      1) Handle customer inquiries and complaints  2) Provide information about products and services  3) Resolve any customer issues and team up with Quality Assurance to come up with the best solution 4) Call customer for orders, enter orders and generate documents for production reports and print product labels for production 5) Update all inventory related to customer service 6) Maintain knowledge of all evolving products and customers 7) Train new hires and other members of the department 8) Perform daily tasks with front end associates to discuss service standard and results 9) Adhere to all local, state and federal laws and company guidelines 10) Notify management of customer or employee accidents  

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the baked goods industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service management This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Rep in , CA]]> Description:  1) Handle customer complaints and resolve issues, including logistic issues with shipping

Requirements:  1) University degree is required (preference will be given to those with degree in relevant field, though all candidates are welcome and encouraged to apply)2) Appropriate full-time work experience is mandatory (no students or fresh graduates please)3) Recent experience in the Meat and Seafood industry is strongly preferred4) Preference will be given to people who have recent experience in Customer Services]]>
<![CDATA[ Customer Service Rep in , CA]]> Description:  1) Manage customer service activities, including handling of complaints, resolving issues, etc.

Requirements:  1) University Degree is required (preference will be given to those with degree in relevant field, though all candidates are welcome and encouraged to apply)2) Appropriate full-time work experience is mandatory (No students or fresh graduates please)3) Recent experience in the Meat and Seafood industry is strongly preferred4) Preference will be given to people have recent experience in Customer Service]]>
<![CDATA[ Customer Service Representative in , WI]]> Description:  Our client, a leading packaging company, is currently seeking an accomplished Customer Service Representative to join the team. Here is an overview of the role: 1) Serve as primary plant contact and information center for plant customers 2) Strengthen and maintain favorable relationships by telephone and written correspondence, utilizing diplomacy and professionalism 3) Correspond by telephone, in person, or in writing with customers to take orders, record changes, answer inquiries, product release and distribute forms and copies as needed 4) Provide customers with timely and accurate information on all requests 5) Maintain and communicate through knowledge and awareness of customer information and obtain necessary technical product and development knowledge to assist sales and manufacturing 6) Document and route information to appropriate personnel for resolution 7) Monitor the resolution of complaints 8) Interact with other departments and locations within the organization to obtain and provide information 9) Correspond with company sales force as needed to address customer issues 10) Monitor inventory to ship or pre-bill aged material 11) Prepare reports as per customer needs and requests

Requirements:  1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the packaging industry is strongly preferred 4) Preference will be given to candidates with recent experience in customer service This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!]]>
<![CDATA[ Customer Service Manager in , CT]]> Description:  A leading company in the wholesale and distribution industry is currently seeking a Customer Service Manager to join their team. For the right candidate, this is a fantastic opportunity with great growth prospects. Details: 1) Observe store rules and company policies 2) Maintain a neat, well-groomed personal appearance at all times and observe company dress code and enforce grooming standards throughout the department 3) Observe shift operating hours at all times as scheduled or assigned by the Store Manager 4) Follow and implement the mission statement guidelines 5) Maintain the highest standards of customer service when on the sales floor promote 6) Maintain associate goodwill by promoting and maintaining the highest level of customer service towards the staff 7) Develop effective and objective decisions regarding task priorities, procurement and utilization of all office supplies, equipment utilization and other situations where multiple factors must be considered and weighed to maximize performance, productivity and results 8) Develop and maintain total systems knowledge of scanning and front-end operations, and computer equipment 9) Maintain 100% store-wide pricing accuracy and integrity 10) Train and develop all staff members to perform department tasks and functions to develop total systems knowledge 11) Observe and enforce strict confidentiality of all company records, pricing and financial information and safeguard against unauthorized access to such information at all times

Requirements:  1) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 2) Recent experience in the wholesale and distribution industry is strongly preferred 3) Preference will be given to people with recent experience in customer service management Our client is seeking an enthusiastic individual who can bring added value and a new approach to their business. If you believe this is a challenge you can be successful at, please apply ASAP.]]>
<![CDATA[ Customer Service Manager in , TX]]> Description:  A leading company in the food safety industry is currently seeking a Customer Service Manager to join their team. For the right candidate, this is a fantastic opportunity with great growth prospects. Details: 1) Resolve customer issues in a manner consistent with policies and procedures 2) Be responsible for development and implementation of a company wide customer service-training program 3) Develop and work within established budgetary guidelines 4) Train and manage others in a manner that will encourage outstanding customer service 5) Develop business relationships and contacts with customers 6) Maintain effective and routine communication with customer base and anticipate needs of customers 7) Resolve billing and past due accounts by working closely with the accounts 8) Study and standardize procedures to improve efficiency 9) Prepare composite reports from multiple sources 10) Direct and supervise employees 11) Perform other duties as assigned

Requirements:  1) A university degree is required (preference will be given to those with degrees in a relevant field, though all candidates are welcome and encouraged to apply) 2) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 3) Recent experience in the food safety industry is strongly preferred 4) Preference will be given to people with recent experience in customer service management If you’d like to be part of this rare opportunity and feel you can contribute to the company’s growth, let us know by submitting your resume and application.]]>
<![CDATA[ Food Service Program Manager in , WI]]> Description:  A leading company in the beverage industry is currently seeking a Food Service Program Manager, Consultant to join their team. For the right candidate, this is a fantastic opportunity with great growth prospects. Details: 1) Be responsible for the development, training and Maintenance of Foodservice programs 2) Identify foodservice sales opportunities 3) Establish and manage pipeline of foodservice business opportunities 4) Assist in establishing, training and performing program analysis and opportunity analysis 5) Establish and review strategy with divisions 6) Review competitive issues including programs and pricing strategy 7) Assist in developing and implementing Marketing programs 8) Support division trade show customer recruiting efforts 9) Maintain on-going financial analysis 10) Assist in preparation of division sales presentation materials for new business 11) Lead and facilitate key account business roll-out and execution

Requirements:  1) Appropriate full-time work experience is mandatory (no students or fresh graduates please) 2) Recent experience in the beverage industry is strongly preferred 3) Preference will be given to people have recent experience in sales/marketing If you imagine yourself working for an excellent company whose employees believe in team work and making great contributions to the industry, this could be a golden opportunity for you.]]>
<![CDATA[ Test Job MFR in My City, INGJ]]> Description:  Job Description Test Test

Requirements:  Critical Requirements Test Test]]>
<![CDATA[ Test Job MFR in My City, INKR]]> Description:  Job Description Test Test Test

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<![CDATA[ Manager of Customer Service in Southern California, CA]]> Description:  A leading company in the beverage industry is currently seeking a Manager of Customer Service to join their team. For the right candidate, this is a fantastic opportunity with great growth prospects. Details:1) Be responsible for the day to day management of the Customer Service Department2) Provide Customer Service Reps with appropriate training, tools, direction and motivation ensuring an excellent standard of service is provided and maintained3) Act as a key leader in the business development value stream, direct the administrative and operational assistance designed to promote revenue growth, productivity and exceptional levels of customer satisfaction4) Be responsible for the processes and systems related to the servicing of customers and the support of the sales staff5) Ensure process orders for company products, expedites and coordinates flow of work within or between internal departments to expedite and ensure shipments are made to fulfill commitments made to customers6) Contact daily with customers providing information to all inquiries related to products and services7) Resolve customer complaints8) Utilize excellent communication and customer service skills and effectively manage customer relationships as an extension of company's sales team9) Ensure the full implementation of customer service strategy to maintain a 95% or greater customer service rating10) Define and refine sales order systems and creatively work within ERP system to deliver changes that impact data entry processes, procedures, order tracking, sales forecasting, etc.11) Represent the sales function in coordinating system upgrade requirements to IT team12) Create adhoc reports from data captured within the sales system13) Train all Customer Service Reps on changes made within the CRM system14) Monitor accuracy of reporting and data base information15) Develop and implement sales operations and policies16) Ensure that the Customer Service Department operates effectively and that activities are aligned to department and company objectives17) Ensure that customer service is adequately staffed and trained to deliver an efficient service to internal and external customers18) Plan and schedule the work of the Customer Service Department for the most effective utilization of employees19) Ensure the accurate processing of customer quotes, orders and order confirmations within agreed timelines20) Ensure that customer inquiries are satisfactorily managed, resolved and closed within agreed timelines21) Actively manage the process of continuous improvement in customer service standards and order processing system functionality22) Develop team goals, action plans and timelines23) Act as a liaison with Operations, Quality Assurance and Shipping personnel to ensure that product is delivered to customers as promised24) Co-ordinate shipment of manufactured products with the Transportation Department to ensure orders leave as per commitments25) Communicate with warehouse and QA management all special service needs of customers26) Confer with customers on a regular basis either by telephone, e-mail or in person to provide information about orders, products or services27) Resolve customer disputes or complaints to ensure continued customer satisfaction within 48 hours28) Handle all complex and escalated customer service issues29) Build customer relationships30) Direct sales forecasting activities31) Prepare and distribute projected sales forecasts as directed by the EVP of Sales32) Provide ongoing sales data to the Executive Vice-President for evaluation of budgeted sales forecasting on a weekly and monthly basis33) Evaluate, revise and manage product specifications according to customer requirements34) Work with the Executive Vice President of Operations to resolve 'out of spec' issues35) Monitor bulk inventories and provide information as necessary for optimum execution of sales36) Monitor accounts receivable information and alert senior management to potential problems37) Create and sustain a positive team environment displaying high levels of motivation and team spirit38) Promote effective and positive communication throughout all levels of the customer service function39) Assist EVP Sales in preparing periodic sales reports showing sales volume, potential sales and areas of proposed client base expansion40) Able to grow in knowledge and activities to effectively work as a viable back-up to the EVP of Sales and Marketing41) Promote safety in the department and ensure that personnel adhere to all safety regulations including the wearing of all essential personal protective equipment42) Ensure that all personnel are following all food safety and personal hygiene practices43) Demonstrate reliable attendance, consistent punctuality and a conscientious attitude at all times44) Perform other duties as assigned and required

Requirements:  1) University degree is required (preference will be given to those with degree in relevant field, though all candidates are welcome and encouraged to apply)2) Appropriate full-time work experience is mandatory (no students or fresh graduates please)3) Recent experience in the beverage industry is strongly preferred4) Preference will be given to people have recent experience in customer serviceIf this seems like just the right opportunity to take your career to the next level, please apply - we want to hear from you!]]>
<![CDATA[ Customer Service Rep in , MD]]> Description:  We are on the lookout for a driven individual with a passion for the food production industry. One of our clients is looking to add a strong Customer Service Rep to their team:1) Communication with both internal and external customers via phone, e-mail or EDI2) Receive and accurately manage customer orders from placement to invoice3) Maintain a professional and courteous relationship with the customers to ensure a full understanding of their needs to enable effective and cost efficient service and programs for both parties4) Liaise between external and internal customers5) Provide timely resolution of both internal and external issues that may impede the service expectations of the customer6) Provide customer service as quickly as possible, be friendly, greet and thank customers7) Suggest possible purchases (suggestive selling) and promote store specials to customers8) Report to work on scheduled day and at the scheduled time9) Comply with all local, state and federal laws10) Perform all other tasks as they are assigned by management

Requirements:  1) Appropriate full-time work experience is mandatory (no students or fresh graduates please)2) Recent experience in the food/beverage/packaging industry is strongly preferred3) Preference will be given to people have recent experience in customer serviceIf you imagine yourself working for an excellent company whose employees believe in team work and making great contributions to the industry, this could be a golden opportunity for you.]]>
<![CDATA[ Customer Service Manager in , FL]]> Description:  Our client is a leading food and beverage company. 1) Achieve superior customer services results and minimize risks to the company 2) Develop and implement a best-in-class service model, balancing the needs of the customer to those of the company 3) Identify and eliminate barriers to accuracy, productivity and quality 4) Develop and implement the highest standards of customer service, championing their complaints and feedback system, with a focus on swift and pro-active identification and resolution of issues

Requirements:  1) Bachelor’s degree in Business, Marketing or a related field or experience 2) 10+ years of progressive customer service, inside sales, program management and or a related field, or equivalent work experience 3) Minimum 2 years of experience in the apparel or uniform industry 4) 4+ years of previous supervisory experience 5) Previous experience in developing KPIs, customer surveys and in developing and implementing a service model 6) Demonstrated passion and identifiable results for ensuring a great customer experience with every contact 7) Knowledge of Six Sigma and/or Lean processes (preferred) 8) Ability to work effectively throughout the organization to ensure the customer is the center of all transactions]]>
<![CDATA[ Customer Service Director in Bay Area, CA - North]]> Description:  One of our top clients is recruiting again! They are looking for a Customer Service Director for their facility in California. Interested job seekers should have work experience with a highly successful and well-established organic food & beverage manufacturer. An overview of the Customer Service Director's responsibilities...1) Direct and oversee all aspects of the Company's policies, objectives and initiatives as relates to Customer Service.2) Set goals, establish priorities and ensure that the customer service team is focused on meeting the needs of the customer.3) Partner with the management team to align Customer Service department policies and systems with Company objectives, serving as primary interface between the customer service Team, Sales and the Operations group.4) Develop and implement procedures pertinent to the effective and efficient operation of the Customer Service Department.5) Monitor programs and procedures to support on-time product delivery and customer satisfaction.6) Set performance standards to meet service goals of company.7) Coach Customer Service Team to achieve high performance.8) Structure and lead customer service awareness and training company-wide to create a culture of customer service.9) Plan and deliver formal training of new products and technologies for the Customer Service Team, by working with Operations and Sales/Marketing resources.10) Manage and continuously update product FAQ's.11) Act as a customer advocate on issues such as product quality, date coding, labeling, packaging complaints, etc. to influence change and improvement.12) Provide feedback to Operations team to ensure all customers have accurate and timely information on order status, quality issues and/or changes.13) Interface with Quality Assurance to stay current on quality issues that require consumer and/or trade response or pro-active outreach.14) Assist Customer Service Team and Sales Team in troubleshooting orders that require special handling.15) Respond to customer inquiries and problem solving in a professional and effective fashion.16) Act as a resource in resolving customer issues brought to Customer Service Department.17) Provide weekly update detailing feedback regarding service failures, customer concerns, product delays, etc.18) Develop and manage Customer Service Department as part of Sales to implement new initiatives including: capturing email addresses, adding automated thank you messages, implementing satisfaction surveys, offering coupons, etc.

Requirements:  1) Appropriate full-time work experience is mandatory (no students or fresh graduates please)2) Recent experience in the organic food & beverage industry is strongly preferred3) Preference will be given to people have recent experience in customer service managementIf this seems like just the right opportunity to take your career to the next level, please apply - we want to hear from you!]]>
<![CDATA[ Customer Service Manager in California, CA]]> Description:  1) Supervise and manage all aspects of customer service department and personnel on a day-to-day basis2) Build customer relationship on the telephone3) Plan and schedule the work of the customer service department for the most effective utilization of employees, equipment and material within budgetary, cost and quality standards4) Take telephone / fax orders, verifies orders and enters orders in system5) Follow up with customers, fields / forwards customer questions to appropriate personnel or department6) Provide sales support in terms of informing customers of sales literature and marketing supplies availability and get them to customers quickly when requested7) Manage customer service personnel and all human resources-related issues, such as hiring, training, counseling, disciplining, performance evaluations, incentive plans, conflict resolutions, etc.

Requirements:  1) Appropriate full-time work experience is mandatory (No students or fresh graduates please)2) Recent experience in the nutritional supplements industry is strongly preferred3) Preference will be given to people have recent experience in customer service management]]>
<![CDATA[ Director Customer Service in Confidential, IL]]> Description:  Partial Job Description 1) Work with senior management to set department service metrics 2) Improve goals and coach the Customer Service staff as they pursue the goals 3) Provide quality customer service to company’s customers 4) Provide essential support to company by exemplifying excellent customer service in all interactions with customers and by motivating the Customer Service staff to do the same 5) Work toward 100% customer retention and improve profitability by implementing process improvement and Lean processes 6) Set and achieve Customer Service Department goals and results by using Lean process improvement, best practice leadership and management principles 7) Ensure adherence to organizational procedures, policies and systems 8) Assist in the recruitment and hiring of the most qualified applicants to meet needs of the front end 9) Train, coach and manage all customer service specialists, account specialists and schedulers in all company policies and procedures 10) Assist in the development and implementation of best practices processes across the organization to ensure tremendous efficiency, resulting in managed costs and improved client service 11) Be accountable for the management, guidance and performance of each team member 12) Assign and direct the workflow to ensure excellent service is delivered through appropriate organizational structure and schedule to meet/exceed all of department’s goals 13) Conduct training as required to achieve goals and service standards 14) Establish and maintain timely and thorough report to the Vice President on all customer service management facets of the organization 15) Maintain current knowledge of industry new developments, productions and involvement in network communication 16) Handle the most complicated customer inquiries or complaints 17) Review the staff’s performance, determine training needs and schedule training sessions 18) Participate actively in sensory panels, both formal and informal, in support of customer projects 19) Build community credibility through maintaining local government and other community key contacts 20) Build company actively as a destination location through participation in local community events 21) Grow and develop continually through continuing education courses and learning opportunities offered through company and outside professional organizations

Requirements:  Qualifications / Skills Required 1) Bachelor’s degree in Business, Marketing or equivalent experience 2) Minimum 10 years of experience in customer service, including 3 – 5 years of customer service management experience in a progressive and innovative environment 3) Lean office process development experience preferred 4) Extraordinary salesforce.com customer service experience 5) A passion and proven track record in developing new, innovative service systems and continually improving processes 6) Ability to understand material and equipment hazards 7) Skilled at performing duties in a safe manner as well as utilizing recognized safe practices and/or appropriate personal protective equipment 8) Ability to promptly notify supervisor of any unsafe acts or conditions 9) Actively demonstrate willingness and ability to grow future potential, financial contribution and commitment to company 10) Excellent problem-solving and communication skills]]>
<![CDATA[ Regional Sales & Customer Service Specialist in Confidential, CA]]> Description:  Partial Job Description 1) Build relationship with clients to identify sales opportunities 2) Seek out and secure new streams of business 3) Evaluate new market segments to develop sales strategies and marketing plans

Requirements:  Qualifications / Skills Required 1) Diploma (4 year) preferred 2) Minimum 2+ years of experience 3) Previous experience in dealing with supermarkets, restaurants and food service preferred 4) Previous experience in customer service or sales of food items 5) Good communication skills along with computer literacy]]>
<![CDATA[ Customer Service Manager in Confidential, CA]]> Description:  Partial Job Description 1) Maximize customer satisfaction by coordinating potential customer needs and expectations from the time of sale through the delivery process 2) Act as a vital link between customer, sales, logistics and etc. 3) Handle tasks such as managing customer orders, inquiries and resolve issues/conflicts 4) Update sales team regarding leads and customer expectations 5) Handle sampling requests 6) Establish new accounts 7) Handle customer orders and samples 8) Maintain constant awareness of customer needs, inventory and order status 9) Maintain databases for customers, orders and samples

Requirements:  Qualifications / Skills Required 1) Minimum 3 years of experience]]>
<![CDATA[ Customer Service Representative in Mansfield, TX]]> Description:  1) Maintain a good relationship with customers 2) Monitor customers inventory levels (work with scheduling to minimize shortages) 3) Maintain a deduction and call log in conjunction with A/R 4) Processing and confirmation of Purchase Orders 5) Shipping orders out of system 6) Tracking and Invoices for samples 7) Responsible for the upkeep of the customer database 8) Responsible for managing and awarding of second sales through a documented bid process 9) Responsible for coordinating the re-labeling/re-boxing/shipments of second sales

Requirements:  1) High School Diploma + Progressive work experience 2) AA or BA strongly recommended 3) 2 or more years of freight or sales related experience 4) Skills and knowledge in MS Word, Excel, and PowerPoint 5) AS400 background 6) Strong Customer Service Skills]]>
<![CDATA[ Customer Service Coordinator in Chicago, IL]]> Description:  1) Order entry for all sales channels: fax orders, EDI orders and e-mail orders 2) Managing freight company relationships for sales logistics 3) Interfacing with all sales channels 4) Interfacing with food brokers and customers from order to delivery 5) Interfacing with manufacturing in regards to managing inventory levels

Requirements:  1) 3+ years experience servicing retail grocery chains and wholesale food distribution companies 2) Experience working with QAD or similar order systems is a huge plus 3) Must be proficient with Microsoft Office including the ability to build and maintain Excel spreadsheets]]>
<![CDATA[ Director - Customer Service in , NY]]> Description:  1) Develop overall strategy for achieving a world class customer experience2) Foster a change in the culture from being product centric to customer centric3) Improve loyalty, customer satisfaction, retention, market growth, and maximize value of e

Requirements:  1) Degree (4 years)2) Food and beverage background3) Strong customer service experience4) Minimum 7 to 20 years experience in the similar field]]>
<![CDATA[ Technical Support Supervisor in , ON]]> Description:  1) Formulate ingredients used in manufacture of process cheese products in accordance with established formulations, government regulations and standards of quality2) Liase with support departments to ensure financial optimization of ingredients, inve

Requirements:  1) Degree/Diploma in Food Science or Food Chemistry mandatory2) 5 or more years of progressive experience in dairy/food manufacturing and product development3) Understanding of food ingredient technology4) Experience in product formulations, m]]>